Terms of Service (EU Version)

Last updated: 14-Nov-2025
Effective date: 19-Nov-2025

These Terms of Service (“Terms”) govern your use of the Next Europe mobile application (“the App”),
the backend platform, and the associated connected vehicle services provided by Autoware Lab Ltd (“we”, “us”, “our”).
By creating an account, accessing, or using the App, you acknowledge that you have read,
understood, and agreed to these Terms.
If you do not agree to these Terms, please refrain from using the App.
For assistance or inquiries, contact us at: license@autowarelab.com

1. Eligibility and User Requirements

1.1 Minimum age requirement
The App is intended exclusively for users aged 18 or older, as it enables remote control and monitoring of motor vehicles. By using the App, you confirm that you meet this requirement.

1.2 Authorized users
You may use the App only if:

you are the verified owner of a compatible vehicle, or
you have been explicitly authorized by the owner.

1.3 Verification
We may request proof of vehicle ownership or authorization at any time.

2. Description of the Service

The App provides digital vehicle services, including but not limited to:

Remote vehicle control (e.g., lock/unlock, climate control adjustments, horn, etc.)
Real-time and historical vehicle status (battery level, tire pressure, open doors/windows, range, etc.)
Location-based features (Find My Car, trip history, route replay)
Vehicle diagnostics visualization
Push notifications for vehicle events and system alerts
Secure access to connected vehicle services

2.1 Requirements for use

The App requires:

a stable Internet connection
a compatible vehicle
proper installation of additional vehicle-side software provided by Autoware Lab Ltd.

2.2 Feature availability

Not all features are available for all vehicle models. Unavailable features may not appear in the App.

2.3 Changes and enhancements

We may update, improve, restrict, remove, or modify App features at any time. Some features may require the latest App version to function.

3. Account Registration and Management

3.1. Creating an account

To access the App, you must register by providing:

a valid email address
a secure password

3.2. User responsibility

You are responsible for:

keeping your credentials secure
all actions performed under your account
notifying us immediately if you suspect unauthorized access

3.3. Account deletion

To request deletion of your account, contact: license@autowarelab.com. We will verify your identity and process your request according to our Privacy Policy.

4. Safety, Responsible Use, and Restrictions

4.1. Safe operation

You must not use the App while operating a motor vehicle. You agree to use all features in a safe and lawful manner.
Certain remote functions may automatically be blocked when the vehicle is in motion. However, the user remains fully responsible for safe operation of the vehicle.

4.2. Prohibited activities

You may not:

use the App for illegal or harmful purposes
attempt unauthorized access to a vehicle
interfere with or disable vehicle systems
use the App in a manner that could endanger safety
access or attempt to access connected vehicle data without authorization
engage in abusive or fraudulent behavior

5. Abuse Detection, Security, and Account Restrictions

5.1. Abuse and suspicious activity

We reserve the right to limit, suspend, or disable accounts in cases of:

repeated failed authentication
suspicious or harmful behavior
misuse of vehicle control functions
security risks or attempted breaches

Automated detection systems may be introduced in future versions.

5.2. Investigations

We may investigate suspected violations and take corrective actions, which may include:

disabling account access
blocking vehicle control commands
restricting features
contacting authorities when required by law

6. Service Availability and Maintenance

6.1. Service interruptions

The App or some vehicle-connected services may become temporarily unavailable due to:

maintenance or updates
server outages
technical issues
connectivity problems

6.2 Right to suspend the service

We may suspend or limit service availability without prior notice when necessary.

6.3 No guarantee of uninterrupted service

You acknowledge that continuous, uninterrupted availability cannot be guaranteed.

7. Software Updates and Changes

7.1 Updates

We may provide updates that:

enhance performance
improve security
modify features
introduce new functionalities

Some updates may be required for continued use of the App.

7.2 Continued use

By continuing to use the App after an update, you accept any modifications introduced.